What is Bike Shop Switzerland ?

We are a bike shop in Geneva, Switzerland. In addition to servicing bicycles, we sell accessories and do bicycle servicing.

How much is shipping and How long will it take ?

Shipping in Switzerland in Switzerland is usually done economy and is free.
Shipping in Europe is done by priority mail and costs 25 chf and usually takes 7 – 10 days
Shipping outside of Europe is done by priority maili and costs 30 chf and can take up to 14 days.

What currency do you use ?

All prices are in Swiss Francs. You can calculate the approximate cost by following this link to a currency exchange calculator.

What about tax ?

Tax is only applied to purchases shipped to an address in Switzerland.

Can I buy insurance ?

All merchandise over 30 Chf is fully insured by us. If for some reason your package doesn’t arrive, we will begin processing your insurance and ship your new items.

Can I trace my merchandise ?

Yes. Any purchase over 30 Chf will receive a tracking number that will allow you to keep track of your envelope or package. 
You can enter your tracking number at this Swiss Post Office site: http://www.poste.ch/en

Can we return merchandise for whatever reason ?

Yes. However, you will be responsible for all shipping charges for return and re-expedition if you want to exchange the product for another size.

Postage fees for exchanging 1 or 2 items.

Switzerland: 5 Chf
Europe: 15 Chf
Anywhere outside Europe 25 Chf
All items must be returned in perfect condition with tags.

I am doing a bicycle tour with www.bikeswitzerland.com, can I pick up my clothing when I arrive ?

Yes. Free pick up and/or delivery is always possible if you are going to be in Switzerland.